Cancellation/ Refund Policy
Cancellation & Refund Policy
At Hyper Hounds Dog Training, we carefully plan our classes to ensure the best experience for all participants. Please review our policy before registering:
- No refunds will be issued after registration — sorry no exceptions.
- Account Credits or class transfers are permitted up to 7 days prior to the class start date.
- Account credits are valid for one (1) year from the original registration date.
- Cancellation/withdrawal from a class within 7 days of the class start date or once the class has commenced, there will be no credits or class transfers permitted.
By registering for a class, you acknowledge and agree to this policy.
Group Classes
Group classes are not appropriate for dogs with reactivity/aggression issues or other severe behaviour problems. If you have concerns regarding your dog's behaviour please contact us before registering for a class. Classes are non refundable and non transferable up to five days before your class starts and once it is in session.
You are encouraged to come out and watch a class before registering in a program.
Payments
Payment is due at the time of registration via paypal, e transfer or payment in person with debit or credit. Registrations will not be accepted if payment is not received within 24 hours of enrolment in a course. All classes are six weeks long unless otherwise stated in the description. Each class runs for approximately an hour each week